FAQ

Frequently Asked Questions

Can I return my order?


We hope you will love your items but if something's not quite right for you just email us at thecornishhighstreet@outlook.com with your name, order number and the items you'd like to return/exchange and we can process this for you. Items must be returned unused and in their original packaging. If an item is faulty please let us know in your email. Once we have recieved your returned items we will process a refund. Items will be returned at the customers expense.




How does postage work?


Postage is calculated depending on the size of the largest item in your basket. The smaller the items in your basket the lower the postage cost. All items are sent with combined postage to save materials and keep postage costs low. We offer a variety of shipping options, depending on your need: 2nd class, 2nd class signed for and 1st class. We aim to dispatch your order within 2-3 working days. We are small business so dispatch times may vary, keep an eye on our Instagram and Facebook for any dispatch time updates.




Why is there plastic in my parcel?


Sustainability is very important to us at The Cornish Highstreet. We live by these simple rules: Reduce, Reuse, Recycle. All of our new packaging is plastic free and recyclable. Sometimes you will see bubble wrap in your parcel because it is being given a new lease of life. Destined for landfill is not a good ending for plastic items, therefore we will hygienically reuse resources as much as possible to reduce waste. We are continuously working with suppliers to ensure their packaging is plastic free. We certainly aren't perfect but we are working hard to make sustainable changes to protect our planet.




I'm a Cornish creator, can I be listed on The Cornish Highstreet?


Absolutely! We love supporting local businesses and want to provide a spectacular variety for our customers. Whether you're an established business or a kitchen table creator, we'd love to hear from you. Drop an email to thecornishhighstreet@outlook.com and we'll get back to you as soon as we can.





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